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Selecting a Six Sigma Consultant

It is often seen that the initiative is undertaken by internal staff members. However, it is equally useful to seek the assistance of an external consultant. A consultant can prove to be a good choice, as their expertise and experience can be handy in bringing about changes. A consultant will not be affected by the company's internal issues and will be isolated from internal politics.

A Brand Loyalty 180

The branded vs. private label product debates of late had got me thinking about brand loyalty loyalty recently, and then I came across a great post by a former colleague, David Murphy. David's post turned the concept of brand loyalty on its head, asking, "Want brand loyalty? Be loyal to customers." What a provocative concept! Many companies have programs to foster customers' loyalty to them, but what about actively fostering our own company's loyalty to our customers?

Working Smarter - Not Harder

Recently one of the HR newsletters that I receive had the headline, "Top-five Mistakes Leaders Make in Tough Times" which reminded me of something a mentor had said to me many years ago, "It is easy to look good as a leader when the times are good." Truer words have never been spoken because it is the tough times that expose a manager's weaknesses.

Working Smarter - Not Harder

Recently one of the HR newsletters that I receive had the headline, "Top-five Mistakes Leaders Make in Tough Times" which reminded me of something a mentor had said to me many years ago, "It is easy to look good as a leader when the times are good." Truer words have never been spoken because it is the tough times that expose a manager's weaknesses.

Finders Keepers, Losers Weepers - Six Things Managers Can Do to Keep Your Best Talent

So you've worked hard to put together a great team of people that are ready, willing and bale to help you build and grow the business. Bam! Along comes this Great Disruption to pull the revenue, profit and cash flow out from under your three-year strategic plan. Big questions are: How do I keep the business sustainable. How long will this thing last?

Top Points to Cover in an Employee Evaluation

Employee evaluations are one of the most important parts of the job of a manager or supervisor. However, in a busy company where the managers have dozens of tasks to attend to each day, giving a thorough employee evaluation can sometimes be difficult. Observing the necessary tasks and determining productivity may not be a priority, or the time assigned for giving the evaluation may be less than necessary to cover what is needed.

Why Use Behavioral Assessments in Business?

At one time, the application and interview was all the assessment that was needed to hire an employee. Today, with business being a highly competitive field and companies being inundated with applicants with varying qualifications, many companies are turning to additional tools to make the hiring process more effective. Behavioral assessments are becoming very common in business, because of the information that is revealed about an applicant during the testing.

Supply Chain Management - Considerations For Small and Medium Manufacturers

Supply Chain Management (SCM) is the management of a network of interconnected businesses involved in the ultimate provision of product and service packages required by end customers (Hartland, 1996). Supply chain management encompasses the planning and management of all activities involved in sourcing, procurement, conversion and logistics management activities.

Using Benchmarking to Drive Improvement

The process of Benchmarking is used to measure a process or activity carried out within one company and compare the performance to that from another organization - by assessing the differences in performance - efficiencies can be identified and best practice then incorporated into the organization. An effective benchmarking process requires levels of data and analysis in order to accurately assess business processes and those of the peer group being used to benchmark against.

How to Deal With Difficult People and Stress - Using Understanding in Dealing With Difficult People!

Working out how to deal with difficult people can be so stressful. These difficult people can be frustrating, annoying and often just plain exhausting. How they act, behave and respond to you can cause you great stress. So what do you do when you are dealing with difficult people or a difficult person and it is causing you stress? THE POWER OF UNDERSTANDING IN DEALING WITH DIFFICULT PEOPLE Amongst the many techniques I discuss in my 'dealing with delightfully difficult people' workshops is one extremely powerful technique that is seldom used but can be very effective.

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